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   * Gotel, Scharff, “Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University”, Service Sciences Management and Engineering Education for the 21st Century Summit 2006, IBM Palissades, USA (paper,poster)    * Gotel, Scharff, “Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University”, Service Sciences Management and Engineering Education for the 21st Century Summit (SSME) 2006, IBM Palissades, USA (paper,poster)

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